Managed Services

It’s a global fact: The demand for IAM expertise is higher than the available offer, causing dysfunctional turnover for many organisations.

IAM Experts enables you to outsource from over 350 experts and maintain a reliable service. We provide a range of Managed Services from simple technical support to the complete outsourcing of your Identity and Access Management operations.

Four Fundamental Principles

In becoming part of your team, our Managed Services enable you to :

A Sample of our Managed Services Plans

Availability

8 Hours x 5 Days

Response Time (SLA)

16 hours

Technical support

Issue Resolution

Pro-Active Monitoring

Patching & Upgrading

On-Site Technical Assistance

Operational Services: Functionnal Management

Operational Services: MI Reporting

Application On-Boarding Factory

Availability

12 Hours x 5 Days

Response Time (SLA)

8 hours

Technical support

Issue Resolution

Pro-Active Monitoring

Patching & Upgrading

On-Site Technical Assistance

Operational Services: Functionnal Management

Operational Services: MI Reporting

Application On-Boarding Factory

Availability

24/7

Response Time (SLA)

4 hours

Technical support

Issue Resolution

Pro-Active Monitoring

Patching & Upgrading

On-Site Technical Assistance

Operational Services: Functionnal Management

Operational Services: MI Reporting

Application On-Boarding Factory

Availability

Up to 24/7

Response Time (SLA)

15 minutes

Technical support

Issue Resolution

Pro-Active Monitoring

Patching & Upgrading

On-Site Technical Assistance

Operational Services: Functionnal Management

Operational Services: MI Reporting

Application On-Boarding Factory

Our Partners

IAM Experts purposely remain agnostic of technology vendors while providing Advisory Services.
We work and develop expertise with market leaders as well as upcoming vendors which we dedicate time to research and analyse.

Please get in touch with us to find out more about the vendors we recommend for specific use cases.